Warranty and Refund Policy
All products purchased from this website, or other officially recognized sales channels, are covered under The Techanic Pte Ltd's ("we", "us", or "our") Limited Warranty. We guarantee to repair, replace, or refund, at our own discretion, a similar product that manifests a defect during the Limited Warranty Period, if you, the end-user customer, provides us with notice of a defect in your your purchased product during the Limited Warranty Period.
To provide us with notice of a defect, you may contact us via the following:
Phone: (+65) 8324 264
WhatsApp: Drop us a message
The Limited Warranty Period for all products purchased from us is 7 days. For pre-built systems and Colorful products, the Limited Warranty entitlements are specific on each individual products' page.
For all refunds and exchanges, proof of purchase must be provided. Where applicable, serial numbers of purchased products will also be verified before a refund or exchange is approved.
All items, once bought, cannot be returned after fulfilment of the product. We will only entertain refund and exchange requests where the products delivered are defective (as per our Limited Warranty Policy).
All returns and refunds must be requested for within 7 days from the date of purchase or delivery, whichever is later. We reserve the right to reject any refund or exchange requests.
We only replace items if they are defective or damaged. For all exchanges, please write in to us at firstname.lastname@example.org.
All items must be sent to the following address to be considered eligible for exchange:
The Techanic Pte Ltd
55 Serangoon North Ave 4 #09-01, S9 Building
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will be refunded via the mode of payment in which your order was processed within 5 to 10 working days.